Terms and Conditions
These Terms are applicable to all Contracts of any kind made by Llangwyryfon Country Breaks ("the Centre") and its Customers (at times herein referred to as -"the Customer" or "Guests" or singular thereof) and apply to the use of this website and all reservations, bookings and agreements for accommodation, dining and use of all services at:
Llangwyryfon Country Breaks
These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent of specific terms for a particular booking that have been signed in writing by an Authorised Representative of the Centre.
Customers are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation, terms and limitations on the liability of the Centre.
The issue of a Booking Confirmation by the Centre to the Customer is deemed acceptance of these terms.
LLangwyryfon Country Breaks is a trading name of Mr John F Ballard.
means the date on which the Services are to be provided or shall start to be provided by the centre
Customer (or Guest)
means the person or Company for whom the Centre has agreed to provide the Services in accordance with these Terms
means the contract for the provision of the Services including these Terms as appropriate
means the provision of accommodation, room hire and/or supply of food and beverages, livery and stabling services, activity booking services and other Services by the Centre for the Customer described in writing by the Centre and on its website or in its brochure
means the charges shown on the website in any brochure of the Centre or other published literature relating to the Services in force from time to time
means these terms and conditions
means www.llangwyryfoncountrybreaks.co.uk, www.llangwyryfoncountrybreaks.com and www.langwyryfon.wales including any subdomains thereof.
Supply of Service
The Centre shall provide the Services to the Customer subject to the Contract.
The Customer shall at their own expense supply the Centre with all necessary data or other information relating to the Services within sufficient time to enable the Centre to provide the Services in accordance with the Contract.
The Customer shall ensure the accuracy of all such information. The Centre may at any time without notifying the Customer make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.
The charges payable by the Customer shall be detailed by a booking confirmation by the Centre.
If no charges are specified or additional and varied Services are provided to the Customer, the Customer shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between the Centre and the Customer for the provision of the Services.
All charges quoted to the Customer for the provision of Services are inclusive of any Value Added Tax (VAT) at the applicable rate at the tax point unless otherwise stated.
A minimum length of stay, deposit, cancellation charge and other conditions may also apply to certain rates, which will be separately identified on the booking confirmation.
Customer will be asked to provide a credit or debit card at the time of the Booking to secure the reservation. No allowances can be made for temporary absence, meals not taken, late arrival or early departure. We accept the following methods of payment: Credit Cards: MasterCard, Debit Cards: Visa / Delta and Visa / Electron. The Customer must pay all outstanding charges on departure from the Centre.
Online Payment security
We take security very seriously and we use one of the UK’s leading card payment processors, Secure Trading to protect your credit card details.
When you enter your credit card details, it is automatically protected using something called a Transport Layer Security (TLS) between your computer and Secure Trading. TLL works in the following ways:
- it prevents impersonation - you can tell that you are using a genuine SSL site by the padlock symbol on your screen. Clicking on either the padlock or the image at the foot of each page (dependant upon which Internet Browser is being used) will reveal the Registration Certificate that is issued to Secure Trading;
- it encrypts data - as soon as your computer has recognised Secure Trading’s computer they encrypt all information that is passed between them. Data encryption means that no one else can read or change your information as it travels over the Internet; it prevents scrambling - TLS uses a Message Authentication Code (MAC) to prevent anyone tampering with their Internet site. Your computer will always check this code before it takes a message from Secure Trading. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.
Cancellation and Non-Arrival
No allowances can be made for temporary absence, meals not taken, late arrival or early departure.
Cancellations received within 48 hours of arrival will incur the first night's charges. Holiday protection insurance is not included in our tariff and we strongly recommend that you consider this.
Change of Booking Details
Reservations may be amended but any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change. Any deposit/prepayment held will continue to be subject to the terms and conditions at the time of the original booking.
Arrival and Departure
Guests may check-in at any time between 4 and 6 p.m. If this is not possible the Guest should arrange a time in advance or at least by 6 pm on the day of arrival when they can not arrive during the designated times for reasons beyond their control. Early arrivals are welcome to use the carpark and outdoor facilities before their room is ready. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 12.00 noon on the following day.
On the day of departure, we kindly ask all Guests to vacate their rooms by 10 am (unless a later departure is agreed as part of your booking). Late check-out after this time can be requested subject to availability and may be subject to a £15 charge.
We have small parking facilities for cars and horse boxes which are free to our Guests and Customers. There is no on-street parking. We do not accept responsibility for damage to, or theft from, or theft of vehicles parked on the Centre premises. Parking a vehicle on the Centre premises shall constitute a waiver by the Customers and Guests, to the fullest extent permitted by law, of any and all claims of whatsoever nature with respect to such vehicle and/or its contents.
We do not currently have any downstairs bathrooms. For this reason, we regret our property is currently unsuitable for people with mobility disabilities. Our plans for the future include rectifying this. Please see our Accessibility statement for further information.
Due to the proximity of the stables and yard, we regret that we cannot accommodate children under 14 years of age. Children aged 16 years and under must be accompanied by a responsible adult at all times to ensure that the children's behaviour is appropriate for other Guests within the Centre. (Please note, we do not supply travel cots).
Dogs and Horses
Dogs are most welcome at the Llangwyryfon Country Breaks at no extra cost. Please see our dog policy which will form part of these Terms and Conditions.
We have a variety of stables and livery services available subject to availability and separate contract and cost. Please see our Stables and Livery Policy for further details.
We operate a non-smoking policy in all indoor and yard areas of the Centre. A designated smoking area is available at the front of the property and is strictly enforced. As all bedrooms at our Centre have been designated non-smoking should you choose to smoke in your room we reserve the right to fine you £500 to cover the cost of cleaning the room, for the disruption caused and we reserve the right to ask you to leave.
Guests actions that result in triggering a fire alarm and covering or tampering with smoke detectors will result in a minimum fine of £500-£1000. The Centre reserves all rights.
We reserve the right to judge acceptable levels of noise or behaviour of Guests, who must take all steps for corrective action as requested by us. In the event of failure to comply with our requests, we may terminate the booking, stop any event immediately and/or ask the Guest to vacate the premises immediately. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from the Guest. We reserve the right to refuse a Guest or any representative entry and accommodation if, on arrival, management reasonably considers that the person is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
We do not discriminate on the grounds of any protected characteristic as defined by The Equality Act 2010 including amendments. We expect all Guests to adhere to this policy and we may, without incurring any liability to the Guest, remove from the Centre any person or persons offending against this policy.
External Purchases Including Wines, Beers and Spirits
We do not currently sell or hold a license to sell or supply alcoholic beverages for consumption on or off the premises. No wines, spirits, beers or food may be brought into the Centre or Centre grounds by Guests for consumption on the premises without the express permission. Guests are asked not to bring takeaway food into bedrooms. Guest are welcome to consume takeaway food in the dining room or in the garden facilities.
Use of Internet and WiFI
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Licensing and Statutory Regulations
The Centre is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Customers and Guests, including their visitors and representatives.
When the Centre supplies the Services which include any services supplied by a third party, the Centre does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Customer or Guest the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Centre. Except in respect of death or personal injury caused by the Centre’s negligence, or as expressly provided in these Terms, the Centre shall not be liable to the Customer or Guest by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Centre, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Customer or Guest, and the entire liability of the Centre under or in connection with the Contract shall not exceed the amount of the Centre’s charges for the provision of the Services, except as expressly provided in these Terms.
The Centre shall not be in breach of this Agreement and shall have no liability whatsoever to the Customer or Guest for death, personal injury and/or loss of damage to property or other loss or harm and/or if the Centre does not provide the services under this Agreement due to the following circumstances:
- Industrial action by the Centre's employees
- Industrial action by the staff of one of the Centre’s suppliers Fire, lighting, loss of power, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism, the Centre being damaged or destroyed
- Postal bookings which do not reach the Centre
- Breakdown of machinery, or any failure to supply the Centre with gas, electricity, water and so on, outside the control of the Centre, or any cause whatsoever (whether or not of the same kind or nature of the foregoing examples) beyond the reasonable control of the Centre.
If any of the above occurs the Centre may at its sole judgment and unfettered discretion make reasonable efforts to avoid any inconvenience to the Guest.
No Responsibility for Guest Property.
The Centre does not accept any responsibility for the Guest’s personal property. Guests are advised to obtain their own insurance prior to arrival.
Guest's Responsibility for Damage and Other Limitations of Centre's Liability.
The Customer or Guest is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Customer or Guest and shall pay to the Centre on demand the amount required to make good or remedy any such damage. Guests should ensure that valuables are covered by the Guest’s own insurance policy. The Centre's liability is limited to the terms of the Centre Proprietors Act 1956. Guests must report any loss of or damage to their property immediately on discovery to the Centre's Management and shall make themselves available to assist with any reports made by the Centre to the police.
Customer or Guest shall not enter areas of the Centre which are indicated as being closed to the public. The Centre shall not be responsible for death, personal injury or loss or damage to property suffered by a Guest.
The Guest is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
The Centre shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights
None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off
The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to hear, determine and/or settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.